Shipping Information
Same Day Dispatch
All items shown as In Stock (stock errors excepted) in the product listing will be dispatched the same day subject to the cut-off time. 12pm.
Terms and Conditions:
- Excludes weekends, public holidays, and days when Freight companies do not offer afternoon pickups (Christmas Holidays).
- Excludes situations out of our control (freight strikes etc).
Free Delivery
- Apply to all EV Chargers and Cables only.
- Once your order has been dispatched from our office, you will receive an automated email with your tracking details to track your parcel with Australia Post
- A signature upon delivery is required (excluding orders sent with Same Day Delivery), so if you are not home at the time of delivery you will be left a collection card and your parcel will be taken to your local post office – all collection details will be specified on the collection card.
- In the event that you have failed to collect your package from your post office (upon awaiting collection) or an incorrect address was entered when making your purchase, this will result in the courier returning your package back to us.
- In order for your package to be re-dispatched to you, there will be a redespatch fee.
- Redespatch fees may vary depending on your location. In the event that your package is deemed lost by the courier, we will endeavour to investigate any such packages on your behalf and will do everything in our best efforts to resolve any such circumstances.
Delivery Timeframes
The times listed above are estimates and are to be used as a guide only and do not account for any delays with the carrier, that may occur outside of our control.
- If you have not received your order within 4 business days of making your order please email us at info@evpowerhouse.com.au with your full name and order number and we will look into your delivery immediately.
- In most cases, this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office for collection.
- You will be notified via SMS if your parcel has been carded to your Post Office – this functionality applies to orders that only have been placed with a phone number when checking out.
