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FAQ

Most frequent questions and answers

Thankfully all EV Powerhouse Type 2 charging units (both portable or fixed) are compatible with all EV vehicle manufacturers. For added peace of mind also note that most EV vehicles are supplied with additional adapters (making EV vehicles even more versatile).

Charging units vary in terms of power, cable length, aesthetic presentation, and the way a client intends to use it (everyday use, personal use, back up charging unit, for use in multiple locations, etc). To help aid clients in choosing which charging unit is most suitable for their EV vehicle, feel free to use the EV Powerhouse Search & Find tool, or alternatively contact EV powerhouse through our Contact Us page, and our team of experts would be more than happy to assist you in finding the right charging unit for your vehicle.

At EV Powerhouse we understand that managing our finances can be stressful, with an EV vehicle some of that stress can be elevated. An EV vehicle can save clients up to 80% in terms of charging the vehicle as opposed to filling it with petrol/diesel. An EV vehicle also has lessened expenses in terms of servicing, repairs, and tax. Not to mention that EV vehicles are also Eco-friendly and help curb our carbon footprint.

EV Powerhouse prides itself on the quality of its products and have made sure that any charging units supplied by us are sturdy enough to be labelled as weather resistant and safe to use both indoors and outdoors.

Although EV Powerhouse offers a range of cable lengths for customisation of any parking space, cables 5 meters or greater in length are highly recommended in order to charge the vehicle no matter how it is parked.

EV Powerhouse offers a range of portable charging units which are not fixated and are conveniently ‘plug in’ models. It is recommended that a distinct charging point be Installed by a professional electrician in each of the locations in order to meet the electrical supply needed for optimal use. If this is not possible and a standard house plug is to be used, EV Powerhouse has a range of leads which may interest you.

EV Powerhouse warranty covers all charging units as well as their parts for 2 years. As EV Powerhouse stands behind the quality of all our products. Terms and conditions apply, more details can be viewed on the EV Powerhouse Warranty policy.

Although it is possible to charge an electric vehicle using a standard household plug, it is strongly not recommended to do so on a frequent basis. The reason for this is that the chargers demand a high electrical load, and therefore it is advised that a distinct charging point be fixed by a professional electrician in order to meet the electrical supply needed. In case of travel or emergency situations in which a fixed charging point is unavailable, EV Powerhouse has a range of portable charging units and leads which may interest you.

When installed correctly and used properly, EV Powerhouse charging units are quality products that need little to no maintenance. In the event of malfunction or damage all parts of EV Powerhouse charging units are replaceable. EV Powerhouse charging units with built-in online connectivity functions allow our expert team and clients to remotely diagnose and repair the unit. An important feature to equip our clients with extra protection in the event of a glitch in the charging unit being used.

The time it takes to charge an EV vehicle depends not only on the charging unit being used but also the make and model of the EV vehicle. Rapid charging stations (found at service stations, public locations, etc.) are able to charge most EV vehicles to approx. 80% charge in under 30mins. However these charging stations have limited availability and are quiet expensive to use. EV Powerhouse offers a range of Type-2 chargers (including but not limited to our portable and in-home charging units) which depending on the power output are highly efficient at charging EV vehicles in a reasonable amount of time (most can charge the vehicle overnight within the 6-8 hour range). For more specific information about a certain product within in our ranges please contact EV powerhouse through our Contact Us page, and our team of experts would be more than happy to assist you.

  • TCL (Trickle Charge Lead): These leads are primarily supplied with the vehicle at the time of sale. They are mainly used in PHEV Hybrid (Electric/Petrol) run vehicles and are not designed nor are they capable of fully charging the battery overnight. EV Powerhouse do not supply these.
  • Portable charging units: Portable charging units give clients the convenience and practicality to charge anywhere in which they have access to a standard household plug socket (excellent for overnight stays and visits). EV Powerhouse offers a range of portable charging units.
  • Type 2 hard-wired charging units: EV Powerhouse offers an extensive array of Type-2 chargers (including but not limited to in-home charging units) which depending on the power output are highly efficient at charging EV vehicles in a reasonable amount of time.
  • Type 3 Rapid charging units: Rapid charging stations (found at service stations, public locations, etc.) are able to charge most EV vehicles to approx. 80% charge in under 30mins. However these charging stations have limited availability and are quiet expensive to use. EV Powerhouse does not supply Rapid Charging Units.
  1. Pull up to the charging point and turn off your car
  2. Make sure your car is unlocked with no charge settings/timers turned on
  3. Plug the Type 2 Male end into the charging unit – Make sure to firmly push so the pins fully latch
  4. Plug the Type 2 Female end into your cars charging port – Make sure to firmly push so the pins fully latch
  5. Lock your car and leave to charge. (Also locks the cable if car supports)
  6. After charging always remove the plug from the car first and then the charging unit.
  • The male plugs top pin is positioned further back as a safety feature so the power disconnects first when unplugging

 

 

  • Pins not latching – Make sure to use considerable force when plugging in the cable and wiggle until the pins make a full strong connection.
  • Charge settings on car – Make sure you have no timers or other settings turned on.
  • Car is locked – the car needs to be unlocked and turned off to start the charging process.

This is has lots of factors to give the right answer but roughly in ideal situation.

  • 3.6kW Charger – 25 kilometres / hour.
  • 7.2kW Charger – 50 kilometres / hour.
  • 11kW Charger – 75 kilometres / hour.
  • 22kW Charger – 150 kilometres / hour.

​As most domestic households are single phase electric supply and have a 100amp primary fuse, it is likely that the maximum obtainable charge capacity would be 7.2kW. But this still means that a mid-market EV model can be fully charged in up to 8 hours( depends on the battery size and on EV board controller). Basically, whilst you sleep.

A 22kw charger has the ability to charge your EV up to 22kw per hour. This will be 3 times faster than a 7kw charger. However, most households can only maintain a 7kw supply as their electrical supply is single phase, as opposed to most commercial buildings which are three-phase. 7kw is perfectly adequate to fully charge a current EV overnight.

The power needed depends on the power acceptance of your electric or vehicle. But general speaking. 32Amp (7.2kW) charger is enough for most cars.

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